Legal Care Direct™
Family Protection Plan Guidebook

Index | Section 1 | Section 2 | Section 3 | Section 4

WELCOME! Thank you for joining the Legal Care Direct™ Family Protection Plan! For your convenience, we have compiled this guidebook to describe your plan member privileges. Please read this booklet carefully, as it contains all the benefits of membership provided by our plan specialists.

Table of Contents
Section 1 – Eligibility & Plan Usage
Section 2 – Family Protection Plan Benefits
Section 3 – Definitions & Miscellaneous Information
Section 4 – Exclusions

Part One - Section 1
Eligibility & Plan Usage

Eligibility
Members and their family may take advantage of this program's benefits and services. See the definitions in Section three (3) for a complete description of “Eligible Family Members”.

Plan Usage
Members should use the contact information below to access the services included in the Family Protection Plan. When using any of the member service numbers, members must identify themselves as belonging to Legal Club of America®.

Free & Discounted Legal Care

How to Reach a Plan Attorney:
Members obtain all legal referrals by contacting our Legal Club Member Services Department (MSD), using the toll-free number provided below. There is no limit to the number of referrals you may receive. When contacting the MSD a Member Service Representative (MSR) will ask you to identify yourself and the method by which you became affiliated with Legal Care Direct. Upon verification of membership they will then ask you to briefly describe your legal issue at which time they will refer you to a plan attorney that practices the appropriate area of law, speaks your language and is conveniently located. If the appropriate plan attorney can not be immediately identified, the MSR will refer your issue over to the Legal Care Direct Provider Services Department (PSD). The PSD will call you within 48 hours to make sure the best available referral is given to you.

Contacting Plan Attorneys:
When contacting a Legal Care Direct plan attorney you must notify the attorney's receptionist that you are a Legal Club of America® member. If for any reason the plan attorney is unable to assist you please call our toll-free Legal Club Member Service number for another referral.

Plan attorneys may be out of the office attending to other clients. As such please allow up to 2 business days for the plan attorney to respond to your call.

Member Services number: (800) 305-6816
Web Tools: www.legalcaredirect.com
Hours of Operation: 8:00 am – 8:00 pm EST, Monday – Friday

Identity Theft Services

Identity Theft Restoration
Identity theft advocates will assist you with the restoration of your identity to its pre-theft state. If you believe you are a victim of identity theft contact an identity theft advocate using the toll-free number provided below.

Member Services: (800) 441-6531
Web Tools: http://www.ftc.gov/bcp/edu/microsites/idtheft/
Hours of Operation: 9:00 am – 9:00 pm EST, Monday – Friday

Identity Theft Insurance Claims
When filing an identity theft claim please contact a claims administrator at the toll free number provided below. Please identify yourself as a Legal Club of America® policyholder.

Member Services: (866) 434-3572
Hours of Operation: 24/7, 365 days per year

Lost or Stolen Credit Card Assistance
Paralegals will assist you with the cancellation and re-issuance of any lost or stolen identification or credit cards. You will be required to remain on the line with the paralegal during the process of contacting your credit card issuers.

Member Services: (800) 441-6531
Hours or Operation: 9:00 am – 9:00 pm EST, Monday – Friday

Tax Preparation & Advice
Your call to the Tax Hotline will be answered by a tax and/or financial expert who will immediately assist you with your tax and/or financial planning questions.

Member Services: (866) 544-4399
Web Tools: www.taxhotline.net
Hours of Operation: 9:00 am – 6:00 pm EST, Monday – Friday

Financial Education & Credit Counseling
Certified counselors are available to assist you with all your financial education and credit counseling needs.

Member Services: (866) 944-2227
Web Tools: http://www.moneymanagement.org/
Hours of Operation: 24/7, 365 days per year

LifeEvents™ Counseling
Licensed clinicians provide you and each covered family member with unlimited telephonic counseling for each new issue.

Member Services: (800) 843-1327
Hours of Operation: 24/7, 365 days per year

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